Frequently asked questions

With so many wonderful scents, we understand it can be difficult to make a choice 😉 When making a choice, we recommend considering the scent and the effect. For example, our Shampoo Bars indicate which hair type they are suitable for. If you're not sure or would prefer personal advice, please feel free to contact our customer service. We'd be happy to help you find a suitable Bar!

You can also take our hair quiz to find a suitable Bar or visit one of our points of sale.

This way, you can smell the Bars in person and receive personal advice.

All our bars are handmade in the Netherlands. Because we develop and produce ourselves, we can stand behind our ingredients and have control over the supply of our raw materials and ingredients. This way, we know exactly what goes into our products, and the chance of waste is minimal. Read more here.

We understand that switching from a liquid product to a solid one may take some getting used to, but we're sure you'll get the hang of it in no time!

1. Wet your Shampoo, Body or Conditioner Bar and rub it between your hands (you can also apply it directly to your hair or body).

2. You'll see that the Bar immediately starts to foam.

3. Time to wash! 😉

Curious about how to use our other products? We explain it to you in detail per product category on our how-to-use page.

A lot of water is added to regular care products to make them liquid; for example, a shampoo bottle typically consists of 80% water.

Our products contain only the active ingredients and are compressed into a Bar. That's why one Bar lasts as long as three plastic bottles.

We offer various sustainable and super practical accessories to store the Bars. These include bamboo soap dishes, travel tins, a pouch for the last bits, or a handy organizer that you can hang in your bathroom.

To make optimal use of your Bar, it's important that it has a good chance to dry thoroughly after use. The faster they dry, the longer they last. That's why we recommend using our accessories for this purpose.

You can find the ingredients for each product on every product page under the "ingredients" tab. Do you have questions about a specific ingredient? Please do not hesitate to contact us. Because we develop and produce all our recipes ourselves, we know exactly what goes into our Bars and we are happy to be open and transparent about this. For more information about the ingredients, you can also visit this page.

Our products do not contain SLS or SLES. In our blog about SLS we tell you everything about SLS and SLES.

Some of our products are scented with perfume, while others are completely perfume-free, deriving their scent from natural oils. The Bars with the following scents are perfume-free:

- Citrus
- Lavender
- Rosemary
- Eucalyptus - Tea Tree
- Bergamot
- 0% Bar

We choose mild, environmentally friendly, and natural ingredients. Our products therefore contain no parabens or silicones.

Yes, all our products are vegan!

The packaging in which we ship our Shampoo Bars is completely biodegradable.

The boxes in which we package our Shampoo Bars are recyclable. Their production is a sustainable process, with a high degree of reuse.

The green 'packing peanuts' are made from 100% natural raw materials: air, water, and vegetable starch. They biodegrade very quickly and are harmless to the environment. These packing peanuts can be reused, disposed of, or composted, and are 100% water-soluble.

The shipping box is made of cardboard and is recyclable.

Experience shows that your hair and scalp adapt to this quite quickly. It can take up to two to three weeks for your hair and scalp to fully adjust to a new shampoo, especially if it's a more natural shampoo than most regular ones.

This can be true. Because Shampoo Bars are made with natural ingredients, it may feel rough during washing. However, once your hair dries, you will notice that it becomes wonderfully soft. Regular shampoos often contain silicones that make your hair feel soft during washing.

Yes, all our products are cruelty-free. Because we control the entire production process (from development to manufacturing) ourselves, we test all products in-house. After all, we only sell products that we can stand behind 100%.

Yes, our products are biodegradable.

Yes, all Shampoo Bars are suitable for colour-treated hair. The Bars do not contain a colour enhancer but can be perfectly used for colour-treated hair. Even better than most regular shampoos, because Shampoo Bars are less aggressive.

Our Shampoo Bar Bergamot has been specially developed for colour-treated hair and helps to maintain colour.

The Shampoo Bar Lavender is suitable as an alternative to silver shampoo. The purple pigments help to remove yellow tones.

Especially for extremely sensitive skin, we have developed a 0% Bar.

We recommend discussing the ingredients (if necessary) with your doctor/dermatologist.

Initially, we focused on reducing plastic consumption, but of course, we are continuously working to ensure our product becomes increasingly environmentally friendly.

Most products are palm oil-free. A small percentage of palm oil is used in some Shampoo Bars. However, this is not a main ingredient but is incorporated into a raw material we use. Unfortunately, this raw material is not (yet) available without palm oil, but we are doing everything we can to reduce its use. The small percentage of palm oil in the raw material is, however, sustainably sourced and RSPO certified.

Because a small percentage is incorporated into a raw material we use, you will not see it listed on the ingredients list. Nevertheless, we want to be open and honest about this (we hope many companies will follow suit, as this is unfortunately not yet common everywhere… 😉 )

Palm Oil
The palm oil dilemma is and remains an important issue. We are aware of this and have delved deeper than just looking at photos of the sometimes distressing consequences of plantations. By investigating this issue, we have concluded that boycotting palm oil, both in food and cosmetic products, is not the solution. We believe that reduction is the answer.

Reduce or Boycott
Why reduce and not boycott? Palm oil is popular because extracting oil from oil palm trees is very efficient. An enormous amount of oil can be obtained per hectare of land. If (sustainable) palm oil were to be replaced by, for example, coconut oil or soybean oil, more hectares of land would be needed for the same yield. This increases the risk of deforestation (and thus loss of biodiversity and additional greenhouse gas emissions due to land conversion) compared to palm oil. Replacing palm oil with, for example, coconut oil or soybean oil is therefore not more environmentally friendly. We therefore opt for reduction.

Your order will be shipped with DHL or PostNL and will fit through most letterboxes.

In most cases, we send your order as a letterbox package, meaning it fits through the letterbox and you don't need to be home to receive it. As soon as we have shipped your order, you will receive an email with a tracking code for your package.

THE NETHERLANDS

Standard delivery

If you order before 5 PM on a weekday, you will receive your order on the next working day.

€4.45

Free delivery

Do you order for €35 or more? Then shipping is free! If you order before 5 PM on a weekday, you will receive your order on the next working day.

Free

BELGIUM

Standard delivery

If you order before 5 PM on a weekday, you will receive your order within 1 to 3 working days.

€5.95

Free delivery

Do you order for €75 or more? Then shipping is free! If you order before 5 PM on a weekday, you will receive your order within 1 to 3 working days.

Free

First, check if you received an order confirmation by email after your purchase. If not, in most cases the payment was not completed and the order did not go through properly. In this case, we advise you to check if the money has been debited from your bank account or PayPal account. If the money has not been debited, we advise you to place the order again.

Did you receive an order confirmation? It's possible that something went wrong with DHL, causing a slight delay. If you still haven't received it after a few days, please contact us.

Has the money been debited from your account, but you haven't received an order confirmation after placing the order? Sometimes emails can end up in the spam folder. So always check there first for the confirmation email you're missing. If you've followed the steps above but still don't have the desired information about the status of your package, we advise you to contact us.

For hygiene reasons, our Bars cannot be returned once opened.

If you wish to return your order, please send an email to contact@solyd.care. Our customer service will assist you further and provide you with all the necessary resources to return your order.

You can return your order within 14 days of receipt. However, the product and its packaging must be returned in the same condition as when you received them. We offer free delivery for our products, but the buyer is responsible for the return costs.

More information about returns can be found on the returns page.

We do our best to deliver the order to you as soon as possible. Orders placed on weekdays before 5:00 PM are shipped the same day. Should we, for whatever reason, not be able to meet this delivery time, we will of course inform you of this as soon as possible.

Orders shipped to Belgium usually take 1 to 3 business days.

Within the Netherlands, deliveries are also made on Saturdays, but not on Sundays.

If a product is sold out, it usually takes 1-2 weeks before it is back in stock. You can leave your email address with the relevant product to receive a notification as soon as it is back in stock.

If your order has not yet been shipped, you can still change or cancel it. Please email contact@solyd.care to do so. Once your order has been shipped, it unfortunately cannot be changed or cancelled. You can check the status of your order via the confirmation email.

You can view our points of sale via the points of sale page.

SOLYD is growing rapidly and there is a high demand for points of sale. Would you like to sell our Shampoo Bars? Please feel free to contact us for more information.

Great! We are always open to this. Do you have a blog or a social media channel with a large reach and would you like to introduce your followers to SOLYD? Please feel free to contact us via collab@solyd.care

The biggest advantage is that you'll never run out of your favorite Bar, so you can always shower plastic-free! Additionally, it's better for the environment. You receive all your favorite products whenever you want, so you don't have to order in between because something is (almost) empty. This results in fewer trips for the delivery person and less packaging material.

Furthermore, with a subscription, we know exactly when to deliver which Bars, allowing us to arrange this as efficiently (and sustainably) as possible with production, raw material purchasing, and final delivery.

Tip: For example, if you use one Shampoo Bar every month, choose to receive three Shampoo Bars every three months. This is less taxing on the environment. You can easily change this in your account under the 'Subscriptions' section

For every product (except Limited Editions, 'Verspilmenietjes', bundles, and accessories), you have the option to choose 'Subscribe and save'. Choose how many Bars and how often you want to receive them. You can also choose to subscribe to multiple products. These will then be delivered together. Of course, you can always adjust this later in your account.

Yes, you can! Within your account, you can easily manage your subscription. Log in and click on 'Subscriptions', where you will see an overview of your current subscriptions. Here you can change, pause or even cancel your subscription.

You will always receive your (Shampoo) Bars around the same day of the month, you don't have to do anything for this. Which day this is depends on the day you started your subscription. Can't remember? Then you can see when your next delivery is scheduled in your account at any time. If you have not received a track & trace code within 3 working days after the scheduled delivery date, please contact us and we will look into it with you.

You can cancel your subscription at any time. However, make sure you cancel at least one week before the next delivery is scheduled. You can find this date in your account. Have you already received a shipping confirmation? If so, your package is already on its way and we unfortunately cannot stop it.

Absolutely! It is, of course, more sustainable to combine as many products as possible in your subscription. You can easily manage this within your account. Log in and click on 'Subscriptions'; here you will see an overview of your current subscriptions. If you're still having trouble, please contact us.

Unfortunately, the account number cannot simply be changed in your account because payment is made via direct debit. This direct debit must always first be authorised by means of a payment. We advise you to cancel your subscription and resubscribe using the new account number.