Warranty & Complaints

Complaints

We recommend that you first submit any complaints to us by emailing info@shampoobars.nl. We want our customers to be satisfied and will do everything we can to find a suitable solution. From 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been submitted elsewhere, you are free to submit your complaint via the European Union platform.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else occurs which allows you to claim under warranty. By law, you are obliged to report any defect to us within two months of its discovery. If the defect is covered by the warranty, we will arrange for repair or replacement free of charge.